Building Large Language Model Powered Chatbots with Microsoft tools
Location
Online
Date & Time
Tuesday 03 Feb 2026 10:00 - 11:00
Audience Exposure Level: Level 2: Sometimes use AI
This hands-on course equips non-technical professionals with the skills to design, build, and deploy intelligent chatbots using Microsoft Copilot Studio—no coding required. You'll learn how to connect your chatbot to SharePoint resources, enabling it to answer questions and assist users based on your organisation's existing documents, pages, and knowledge bases. The course introduces the AI Agent Orchestration Framework, helping you understand how modern chatbots coordinate multiple capabilities—from retrieving information to executing actions—to deliver coherent, contextual responses. Through practical exercises, you'll progress from creating simple Q&A bots to building sophisticated agents that can handle complex enquiries by intelligently routing between different knowledge sources and skills. Whether you're looking to create a departmental help desk, a research assistant, or a self-service portal for common enquiries, this course provides the foundation to bring your chatbot vision to life.
Objectives
- Design conversational flows that feel natural and helpful
- Connect your chatbot to SharePoint sites, document libraries, and pages as knowledge sources
- Configure authentication and permissions to ensure appropriate access control
- Understand how AI orchestration enables your bot to select the right tools and information for each query
- Test, refine, and publish your chatbot for use across Microsoft Teams, Sharepoint pages, and other channels
- Monitor performance and iterate based on user interactions
